Returns / Exchanges

FREE & EASY RETURNS
We want you to be completely satisfied with your purchase.
Merchandise purchased on PrinceSquash.us may be returned for a refund within 60 days of the date of purchase if it meets the following conditions:

  • Merchandise was purchased on PrinceSquash.us.
  • We do not accept returns from other on-line stores, Amazon, Walmart, eBay or other authorized and un-authorized retailers.
  • Merchandise must be returned in its original condition within 60 days of purchase. 
  • Returns received after 60 days will not be accepted. 


Original condition is defined as:

  • All tags still attached to product.
  • Material must be unworn, unwashed, and unaltered.
  • Merchandise must be in its original packaging.
  • Return shipment must include the original packing slip.
  • Reason for return must be indicated.

Refunds will be issued to the original form of payment and will include only the product and tax amount.
Money paid for the items received as a gift will be refunded to the purchaser.

RETURNS PROCESS
1. Use the free pre-printed PrinceSquash.us label included with your order to return your items in their original packaging.
If you did not receive a pre-printed PrinceSquash.us return label, please request a free shipping label from Customer Care by emailing customerservice@PrinceSquash.us. Free return shipping is included when you use the PrinceSquash.us return label.

PRINT RETURN LABEL

2. If you choose not to use the PrinceSquash.us label, ship items pre-paid to the address below in their original packaging. All return packages must be shipped using a service that tracks packages. PrinceSquash.us does not assume responsibility for lost shipments. NOTE: We do not credit shipping costs for returned orders using your own shipping method.

PrinceSquash.us b2c Returns
77 Cliffwood ave Ste 1C
Cliffwood NJ 07721

Please allow a minimum of 14 days for us to receive your item(s). All returns will be credited to the original form of payment within 7-10 days of our warehouse receiving it. Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement. You will receive an email notification when we have finished processing your return.

PrinceSquash.us is not able to accept return merchandise obtained from a retailer other than www.PrinceSquash.us. To return products purchased at another store, please return the product to the retail location where it was purchased.

PrinceSquash.us reserves the right to make adjustments to the return policy.

EXCHANGES
PrinceSquash.us does not currently offer exchanges.

WRONG ITEM(S) SHIPPED:
If we made an error on your order, please contact us immediately customerservice@PrinceSquash.us and we will be happy to assist you.
Our normal business hours are 9:00AM to 5:00PM EST, Monday thru Friday.

"BUY 1, GET 1" and "Gift with Purchase" PROMOTION RETURN POLICY
Both items, used in conjunction with each other to receive the BUY 1, GET 1 Promotion, or Gift with purchase must be returned in the same package to receive a refund. Refunds will not be given for returns with only one item.