Returns / Exchanges
FREE & EASY RETURNS
We want you to be completely satisfied with your purchase.
Merchandise purchased on PrinceSquash.us may be returned for a refund within 60 days of the date of purchase if it meets the following conditions:
- Merchandise was purchased on PrinceSquash.us.
- We do not accept returns from other on-line stores, Amazon, Walmart, eBay or other authorized and un-authorized retailers.
- Merchandise must be returned in its original condition within 60 days of purchase.
- Returns received after 60 days will not be accepted.
Original condition is defined as:
- All tags still attached to product.
- Material must be unworn, unwashed, and unaltered.
- Merchandise must be in its original packaging.
Refunds will be issued to the original form of payment and will include only the product and tax amount.
Money paid for the items received as a gift will be refunded to the purchaser.
Please start your return by login here.
Once your return request is approved, you will be emailed pre-paid return label.
Please allow a minimum of 14 days for us to receive your item(s). All returns will be credited to the original form of payment within 7-10 days of our warehouse receiving it. Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement. You will receive an email notification when we have finished processing your return.
PrinceSquash.us is not able to accept return merchandise obtained from a retailer other than www.PrinceSquash.us. To return products purchased at another store, please return the product to the retail location where it was purchased.
PrinceSquash.us reserves the right to make adjustments to the return policy.
PrinceSquash.us does not currently offer exchanges.
WRONG ITEM(S) SHIPPED:
If we made an error on your order, please contact us immediately CustomerService@PrinceSquash.us and we will be happy to assist you.
Our normal business hours are 9:00AM to 5:00PM EST, Monday thru Friday.
"BUY 1, GET 1" and "Gift with Purchase" PROMOTION RETURN POLICY
Both items, used in conjunction with each other to receive the BUY 1, GET 1 Promotion, or Gift with purchase must be returned in the same package to receive a refund. Refunds will not be given for returns with only one item.